
About this role
As a Customer Service Operator – Forklift Driver, you will report to the Trade Store Manager and handle distribution activities along with administration tasks and direct customer service over the phone, via email, and face-to-face throughout the Kunda Park trade store. This role combines warehouse operations with customer interaction in a busy construction materials environment. You will support daily trade store functions at Knauf Australia.
Day-to-day tasks include hand unloading plasterboard as an offsider, picking and packing orders, receipting goods while checking paperwork, and loading or unloading customer vehicles. You will also manage administration duties like data entry and email, regularly check and make up orders, and maintain operational equipment. General warehouse duties and housekeeping ensure smooth operations.
Work full-time from the Kunda Park site Monday to Friday, 6am-3pm, throughout the warehouse and trade store. Be physically fit for manual handling and assist with stock take and inventory counts. Report customer complaints and equipment faults to the Trade Store Manager using Knauf procedures.
Knauf is a global leader in manufacturing insulation materials, gypsum wallboard systems, plasters, and construction tools with over 250 facilities worldwide. Enjoy career development and training opportunities in a supportive team. Access discounts and benefits while contributing to accurate inventory and customer satisfaction.
Requirements
- Forklift Licence
- Valid Police Check
- Full and Unrestricted Australian working rights
- Physically fit and comfortable with manual handling
- Prior experience within the Distribution and logistics Industry highly desirable
- Experience using Microsoft Office
- Experience using SAP highly regarded
- Successful completion of pre-employment medical
Responsibilities
- Hand unload plasterboard as an offsider
- Deal with customers face-to-face and over the phone
- Pick and pack orders on a daily basis
- Perform administration duties including data entry and email management
- Regularly check and make up orders
- Receipt goods and check off paperwork while maintaining due diligence
- Load and unload customer vehicles
- Assist with stock take and inventory counts to maintain accurate records
Benefits
- $32-$34 per hour + super + allowances
- 14 weeks Parental Leave (primary carer)
- Yearly Pay Review
- Access to discounts on Health Insurance, Gym Memberships, Qantas lounge, Novated leasing and trade discounts
- Career Development and Training opportunities
- Free onsite parking
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